I Lost My Phone!

The Cafe Rewards app is powered by LevelUp, one of the most secure payment systems out there, so preventing unauthorized use of your account is simple. All you need to do is de-authorize your device, and the 2D barcode on your app will no longer work.

To de-authenticate your device:

1. Log into your account at www.thelevelup.com
2. Click on Control Panel at the top of the page
3. Select Deactivate

This will reset your barcode and log out your account on all devices. To access your new barcode, you’ll have to log into the app again.

Is the Cafe Rewards app secure?

Yes. The Cafe Rewards app is powered by LevelUp, a mobile payment platform that takes the security of your personal information very seriously. Your credit card information is transmitted by SSL directly to a secure electronic vault, and at no time is your credit card information stored on LevelUp’s servers. Additionally, we never sell your personal information to third parties. For more information, please check out LevelUp’s full Privacy Policy and Security pages.

How do I add a security PIN to my app, and what if I forget it?

Cafe Rewards allows you to lock down use of your app with a security PIN. To enable this feature on your phone, please log into the app and tap the Settings gearbox button in the upper right-hand corner, and then select Enable PIN Lock. The following screen will prompt you to edit and confirm your 4-digit PIN. When PIN Lock is enabled, this 4-digit PIN will be required to access the app.

Make sure to remember your PIN!

Due to our aggressive security measures designed to keep your information safe, it is not possible to reclaim a security PIN within the Cafe Rewards app. If you do forget your PIN, you’ll need to delete and re-install the app, at which point you will need to login with your Cafe Rewards account to use it again.

To remove the app:

iPhone: Hold down the app icon on your home screen until it begins to shake. Touch the small red x that appears and confirm deletion of the app and its data.

Android: Tap Menu > Settings > Applications > Manage Applications. Select the Cafe Rewards app, tap Uninstall, and confirm deletion.

To reinstall the app:

Search in the App Store or Google Play for Cafe Rewards, tap ‘Install’, and watch the magic happen. Launch the app, login as normal, and you’re good to keep earning rewards at Cafe Rewards!